A one time, non-refundable enrollment fee is required to open a payment plan account. No interest is charged by VetBilling®, but a nominal flat processing fee is added to each recurring payment. Payments are automatically drafted from your checking, savings, or credit/debit card account (depending on which account you selected at time of enrollment.) Payments occur on the debit date you selected and continue until your balance has been paid in full.

If your automatic payment returns or declines VetBilling® will attempt to reprocess your payment plus any late and/or return fees that you have incurred. Fees are noted in your payment plan agreement, and cover bank charges levied on returned payments and the cost of our collection efforts. We will try all methods of payment you specified in your agreement, until your account is up to date.

If we are unable to successfully process your payment, you have agreed to be contacted by a member of our payment support team by e-mail, postal mail, text messages and phone calls, as well as calls made through our automated system. We will use all phone numbers provided in your payment plan agreement. All payments are reported to the credit bureaus. Please reach out to us if you encounter financial hardship. We will work collaboratively with you and your veterinary hospital to find a solution.

Yes! Contact VetBilling® at 888-423-6906 to talk with one of our payment support specialists, who will be happy to take your payment over the phone.

If you need to change the terms of your payment plan (amount or number of payments) please contact your veterinary hospital. VetBilling® is not authorized to change the structure of your agreement. If you need to update your personal, bank account, or credit card information, please contact us by phone at 888-423-6906.

If you need to change the terms of your payment plan (amount or number of payments) please contact your veterinary hospital. VetBilling® is not authorized to change the structure of your agreement. If you need to update your personal, bank account, or credit card information, please contact us by phone at 888-423-6906.

You can access your account information 24/7 through our website at VetBilling.com Click on “Pet Owner Login” to access your account. You must use the e-mail address you have to your veterinary hospital when you enrolled in your payment plan.

Contact VetBilling® by calling toll-free at 888-423-6906 or email us at customersupport@vetbilling.com